Return & Refund Policy
Our Return Guarantee
Consumer satisfaction is our priority. If you are not satisfied with your products, you may return them within 60 business days of shipment for credit. The returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition.
If you need to return your product, please contact the Giftblissbox Customer Service department via e-mail (service@giftblissbox.com). We will provide you with the instruction to return your product.
Order Cancel
For non-customized products, our processing time is 1-3 days. Orders can be canceled at any time before shipment.
For customized products, the processing time is 2-5 days. Once the product enters the customization process, cancellations are no longer possible. If you wish to cancel the order during this period, please contact our customer service team promptly for an update on the product’s processing status
Return & Refund Policy
We promise the items you receive will same as our picture shown, and we will personalize your items exactly to the information you write. All products are covered with a lifetime warranty in Giftblissbox.
Preconditions for Product Return
We accept within 60 days of delivery under the authorization of customer service. Please note that to be eligible for a return, items must be in their original purchase condition.
1. Please contact our customer service for your return request.
2. The time frame for return must be within 60 days from delivery
3. Scratches, signs of wear, resized or altered in any way are not accepted
4. You will be responsible for the return shipping cost.
5. Returns or exchanges with no tracking will not be processed
AFTER YOUR RETURN ACCEPTED
The returns will be processed within 3-5 working days upon receipt of your package. The funds will be issued to your original payment account, depending on your payment service.
Note: All payments will be refunded to their original payment method within 2-5 working days
Preconditions for Free exchange：
1. We sent the wrong order or products, you received broken items, or the quality of the products is very poor， or your items are damaged in logistics
2. You received the incorrect personalized information items(We will only exchange the item(s) for the same product, or item(s) of equal or lesser value.)
Please note that We will bear all the costs of goods and logistics， just send us an e-mail（service@giftblissbox.com）with a photo of the items you received from us.
If due to our reasons, the goods received are damaged or not correct, Giftblissbox will bear the shipping fee for this reason.
Preconditions for Full Refund：
We only accept a full refund 12 hours after the time you place your order, If you want to cancel your order, you need to E-mail us within 12 hours.
Refund Time
Your PayPal account or credit card you used to purchase your items will be refunded. It may take up to 7 business days to receive your refund from the day your return was confirmed and approved.
Preconditions for paid Exchange（90 days after your order was placed）：
1. You chose the wrong size for your order.
2. Personal Reasons due to changed mind, personal taste
3. The shipping address you provided is wrong
4. The personalization you provided is wrong
Note： Customers can choose a paid exchange and can still have the previous items.
Giftblissbox will bear the cost of exchanging with customers together. The customer will bear the cost of logistics
Giftblissbox will bear the cost of making the new order
Giftblissbox reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
If you have any inquiries regarding the return policy or any of our other policies please contact service@giftblissbox.com
Return address:
4th Floor, Building 10, Hu'nan Tianxin Environmental Protection Industrial Park,
Changsha, Hunan, China
Postal code: 410118